Shipping methods
Shipping to your home or to a parcel locker of your choice takes place on weekdays from Monday to Friday via our logistics partner DHL within the EU and UPS/FedEx outside the EU. Shipment tracking: As soon as we have shipped your order, you will receive an email notification from DHL with the DHL tracking number. This allows you to track the status of your shipment at any time. Returns: You can return items to us within 14 days of receiving your shipment. Please note that you are responsible for the direct costs of return shipping if you simply do not like an item. If it is a justified complaint (defect in the product or order), we will, of course, cover the shipping costs.
Shipping costs
Shipping within the European Union is free for orders over €70.
Orders up to 1kg are shipped as DHL small parcels for €3.50 in our shipping envelope. A flat rate of €4.99 is charged within Germany for orders up to €70. Within the EU, a flat rate of €12.99 applies for orders up to €70.
For shipments outside the European Union, we charge a flat rate of €60 for all shipments up to 3 kg and €95 for shipments over 3 kg to the Special Administrative Region of Hong Kong, Israel, South Korea, Malaysia, Norway, New Zealand and Singapore.
USA rates: up to 1 kg $12.99 (DHL small parcel), up to 5.35 kg $35 and from 5.36 kg $50.
United Kingdom (UK) rates: up to 1 kg £12.99, up to 5.35 kg £25 and from 5.36 kg £35.
Japan rates: up to 1 kg €16.99 (DHL merchandise mail), up to 5.35 kg €50 and from 5.36 kg €60.
Switzerland rates: €12.99 for small packages up to 1 kg, €30 for packages up to 5.35 kg and €40 for packages from 5.36 kg.
If you would like your order delivered particularly quickly, please contact us before placing your order! Information on international shipping
The international shipping rates displayed on this website do not include taxes or duties unless otherwise stated in the shipping method. Please contact your country's customs office for information on any customs duties or taxes that may apply to your order. If an order is refused, Sandmanncraft is not responsible for the original shipping costs, customs duties, taxes, or any other charges associated with shipping the package. If an item is returned to us and the buyer has requested a refund, we will deduct the cost of return shipping and any other charges associated with the package.
For questions regarding shipping, please send an email to admin@sandmanncraft.com.
