Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
In the case of a contract for several goods that you have ordered as part of a single order and which are delivered separately, the cancellation period is fourteen days from the day on which you or a third party designated by you, other than the carrier, receives the last goods have taken or has taken possession of.
In the case of a contract for the delivery of goods in several partial shipments or pieces, the cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last partial shipment or last piece or has.
In the case of a contract for the regular delivery of goods over a fixed period, the cancellation period is fourteen days from the day on which you or a third party designated by you, other than the carrier, has or has taken possession of the first goods.
In order to exercise your right of withdrawal, you must contact us,
Apostle Street 21
Telephone +49 2202 927 70 86
inform you of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You can use the attached sample cancellation form, although this is not mandatory.
In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
Consequences of revocation
If you cancel this contract, we will have to pay you all payments we have received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract.
For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment.
We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
You must return the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract,
51467 Bergisch Gladbach
to return or hand over. The deadline is met if you send the goods before the fourteen day period has expired.
You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
You can download a sample cancellation form here
In order to open the PDF files offered for download, you need an additional program, such as Adobe Acrobat Reader, which you can download free of charge from the Internet. The current version of Adobe Acrobat Reader can be found here .