Delivery, returns & shipping costs

shipping methods

Shipping to your home or to a parcel station of your choice
takes place on working days from Monday to Friday via our logistics partner DHL or
if desired, with another shipping service provider.

shipment tracking

As soon as we have shipped your order, you will receive a
Email notification from us with the DHL tracking number. This way you can
Track the status of your shipment at any time.

returns

Cover the cost of returning items you don't like
Please do! In case of justified complaints we will of course take over the
shipping costs.

shipping costs

Shipping within the European Union is free for orders over 50€.

For orders up to 49.99€ a flat rate of 4.99€ will be charged within Germany.
Within the EU we charge a flat rate of €12.99 for a shopping cart value up to €49.99.

Outside the EU we deliver to the USA, UK, South Korea and Japan. We charge a flat rate of €45.99 for all shipments. Customers from Switzerland or other countries should contact us via mail to admin@sandmanncraft.com

If you would like your order to be delivered particularly quickly, please contact
Please contact us before placing your order!

Information about international shipping

The international shipping rates displayed on this website outside
of the European Union do not include any taxes or duties, unless
Shipping method not otherwise specified. Contact the customs office in your
country to obtain information about duties or taxes applicable to your
If an order is rejected,
Sandmanncraft is not responsible for the original shipping costs, customs duties,
Taxes or other fees related to the shipping of the package. If
an item is returned to us and the buyer requests a refund
We will deduct the cost of return and all other costs associated with
fees associated with the package.

If you have any questions about shipping, please send an email to admin@sandmanncraft.com.

Size Guide

Our lasts are manufactured according to European standard sizes. We offer all models on the standard large last, which corresponds to the table according to your desired size.

We know it's not easy to buy shoes online without being able to try them on. That's why we created this form to help us help you.

We treat your data confidentially and do not pass it on to third parties. Please give us as much information as possible, call our service number, or send us an email to admin@sandmanncraft.com . The more information we have, the better we can recommend a size for you.

If you'd like more detailed information, please let us know the brand and shoe size you're currently wearing. With this information, we can best assist you.