Shipping methods

Shipping to your home or to a parcel station of your choice takes place on weekdays from Monday to Friday via our logistics partner DHL or, upon request, with another shipping service provider.

Shipment tracking

As soon as we have shipped your order, you will receive an email notification from us with the DHL tracking number. This allows you to track the status of your shipment at any time.

Returns

You can return items to us within 14 days of receiving your shipment. Please note that you are responsible for the direct costs of return shipping if you simply do not like an item. If the return is justified (product or order error), we will of course cover the shipping costs.

Shipping costs

Shipping within the European Union is free for orders over €70.

Orders up to 0.25kg are shipped as DHL small parcels for €3.50 in our shipping envelope. For orders up to €70, a flat rate of €4.99 is charged within Germany.
Within the EU, we charge a flat rate of €12.99 for orders up to €70.

Outside the EU, we ship to the USA, UK, South Korea, and Japan. We charge a flat rate of €60 for all shipments up to 3 kg and €95 for shipments over 3 kg up to 5 kg. For shipments to Switzerland, we charge €40 for shipments up to 6 kg and €60 for shipments over 6 kg.

If you would like your order delivered particularly quickly, please contact us.
Please contact us before placing your order!

Information on international shipping

The international shipping rates displayed on this website outside
of the European Union do not include any taxes or duties, provided that in the
Shipping method not otherwise specified. Contact your customs office.
country, to obtain information about customs duties or taxes that may apply to your
Orders may incur additional costs. If an order is rejected,
Sandmanncraft is not responsible for the original shipping costs, customs duties,
Taxes or other fees related to shipping the package. If
an item is returned to us and the buyer is entitled to a refund
If the applicant has requested this, we will deduct the costs for the return shipment and all other associated expenses.
The package includes fees.

For questions regarding shipping, please send an email to admin@sandmanncraft.com.

Size Guide

Our lasts are manufactured according to European standard sizes. All men's models are based on our standard Large last , which corresponds to the EU size indicated in the size chart. Women's models correspond to our Normal last.

We know that buying shoes online without being able to try them on isn't always easy. That's why we're happy to offer you a personal size consultation.
Simply send us an email to admin@sandmanncraft.com – we usually reply within one working day .

To enable us to advise you in the best possible way, please tell us the following:

• Your foot length in cm (if possible)

• The brand and size of other shoes that fit you well
  

All information will of course be treated confidentially and will not be passed on to third parties.

A notice:
We recommend choosing men's models (Large) with Vibram soles one size smaller than models with leather soles.