Voluntary 30-Day Return Policy

We offer you a voluntary 30-day return policy. You have 30 days from the receipt of your order to register a return.

In addition, consumers generally have a statutory 14-day right of withdrawal, insofar as this applies to the respective contract.

For a return under our voluntary return policy, the item must be in its original condition. The goods must be unworn, unused, with all labels attached, and returned in the original packaging.

Please have your order number or other proof of purchase ready.

After you have registered your return, we ask that you return the goods to us within 14 days.

Your statutory rights of withdrawal and warranty remain unaffected by our voluntary return policy.

How does the return process work?

You can easily register your return using one of the following methods:

• Via the returns function in your customer account


• Via our self-service returns portal


• By email to admin@sandmanncraft.com
  

You can exercise your statutory right of withdrawal regardless of having a customer account by email or letter. We also offer an electronic withdrawal function on our website for this purpose.

No reason is required.

Return address:

Sandmanncraft GbR – Returns
Amselweg 17
51467 Bergisch Gladbach
Germany

Please package your return securely for transport. We recommend shipping with tracking and keeping the proof of drop-off.

If you have any questions, you can contact us at admin@sandmanncraft.com.

Return shipping costs

The customer bears the immediate costs of a standard return.

You can pay for your return yourself and send it to our returns address using a shipping service of your choice.

DHL return label available upon request

We are happy to create a paid DHL return label for you upon request, provided this service is available in your country of shipping.

To do this, contact us at admin@sandmanncraft.com. We will inform you in advance about the costs and payment options. After your approval and payment, you will receive the return label by email.

This service is voluntary. You can arrange your return yourself at any time.

In the case of justified complaints due to a material defect, we cover the legally required return shipping costs.

Statutory right of withdrawal policy

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods.

In the case of multiple goods ordered as part of a single order and delivered separately, the withdrawal period begins with the receipt of the last item.

To exercise your right of withdrawal, you must inform us

Sandmanncraft GbR
Apostelgasse 21
97421 Schweinfurt
Germany

Telephone: +49 2202 927 70 86
Email: admin@sandmanncraft.com

of your decision to withdraw from this contract by means of a clear statement, for example by letter or email.

You can use the sample withdrawal form linked below for this purpose. However, this is not mandatory.

You can also exercise your right of withdrawal using the electronic withdrawal function "Withdraw from contract" offered on our website. When you use this function, you will receive an electronic confirmation of receipt immediately, stating the content of your withdrawal statement as well as the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient to send your withdrawal statement before the deadline expires.

Consequences of withdrawal

If you withdraw from this contract, we must refund you all payments we have received from you, including delivery costs, immediately and no later than within 14 days from the day on which we received your withdrawal statement.

Additional costs incurred because you chose a different delivery method than our cheapest offered standard delivery are excluded.

We will use the same payment method for the refund that you used for your original order, unless expressly agreed otherwise. No fees will be charged for the refund.

We may refuse the refund until we have received the goods back or you have provided proof that you have returned the goods, whichever occurs earlier.

You must return the goods immediately and no later than within 14 days from the day on which you informed us of your withdrawal to the following address:

Sandmanncraft GbR – Returns
Amselweg 17
51467 Bergisch Gladbach
Germany

The deadline is met if you send the goods before the 14 days expire.

You bear the immediate costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary to inspect their quality, characteristics, and functionality, and the statutory requirements for a claim for compensation for loss in value are met.

For example, you may try on shoes, just as you would be able to do in a store. The original packaging is not required to exercise the statutory right of withdrawal.

Damages and complaints

Please check your order upon receipt and contact us as soon as possible if an item is damaged or defective, or if you have received the wrong item.

Write to us at admin@sandmanncraft.com and briefly describe the problem. Photos help us process your complaint more quickly.

In the case of justified complaints due to a material defect, we cover the legally required return shipping costs.

Please coordinate the return with us in advance if possible. If necessary, we will provide you with a free return label or agree on another suitable solution.

Your statutory warranty rights remain fully intact.

Exceptions to the voluntary 30-day return policy

Our voluntary return policy applies exclusively to unworn, unused, and undamaged items in their original condition.

The following product groups are subject to additional conditions:

• 
  Socks: A voluntary return is only possible if the socks are unworn and the original packaging is unopened.


• 
  Leather care products: Leather care tins and other care products can only be returned under our voluntary return policy if they are unopened and unused.


• 
  Shoelaces: A voluntary return is only possible if the shoelaces are unused and in their original packaging.

Items that have already been used, damaged, or worn are excluded from the voluntary return policy.

These restrictions apply exclusively to our voluntary 30-day return policy.

Within the statutory withdrawal period, consumers' statutory rights remain intact. Any possible compensation for loss in value due to handling of the goods beyond what is necessary for inspection is subject to statutory regulations.

Your statutory warranty rights also remain unaffected.

Exclusion of the statutory right of withdrawal

The statutory right of withdrawal does not apply, among other things, to contracts for the supply of goods that are not pre-made and for whose manufacture an individual selection or determination by the consumer is essential, or that are clearly tailored to the consumer's personal needs.

A statutory exclusion may also apply to sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

These exceptions apply exclusively if the respective statutory requirements are actually met.

Simply opening a product package does not automatically result in the exclusion of the statutory right of withdrawal.

Exchanges

Would you like to exchange an item for a different size or model?

Contact us at admin@sandmanncraft.com. We are happy to help you process the exchange directly without having to place a new order.

Please coordinate the exchange with us before returning the item if possible.

For a standard exchange, the customer bears the return shipping costs.

We can provide you with a paid DHL return label upon request.

We will inform you in advance whether additional costs will be incurred for shipping the replacement item.

Your statutory rights remain unaffected by this.

Refunds for voluntary returns

As soon as your return has arrived with us, we will inspect the returned item and inform you about the further processing.

For a return under our voluntary 30-day return policy, we will generally refund the purchase price of the returned goods to your original payment method within 10 business days after successful inspection.

The originally paid shipping costs will not be refunded for a purely voluntary return, unless statutory claims for a refund exist.

For refunds under the statutory right of withdrawal, the statutory regulations and deadlines described above apply.

Please note that processing by your bank or payment provider may take additional time.

If you have questions about your refund, contact us at admin@sandmanncraft.com.

Sample withdrawal form

You can use our sample withdrawal form to declare your withdrawal. Use is voluntary.

Download sample withdrawal form (PDF)

Alternatively, you can declare your withdrawal by email to admin@sandmanncraft.com or via our electronic withdrawal function.

Validity of return conditions

The new regulations regarding paid returns apply exclusively to orders placed after their introduction.

For orders placed prior to this, the return conditions agreed upon at the time of contract conclusion apply.

Your statutory consumer rights remain unaffected in any case.